OUR CONTRACT WITH YOU
1.1 When You place your order with Us to purchase our Services a contract will come into existence when We email You to confirm acceptance of your order.
1.2 A Coach will be deemed to be introduced to You where, following a request by You, you book a session with a Coach.
1.3 A Session will either be (i) face to face or (ii) an online session
1.5 Once You have booked a Coach through Us You agree to be bound by the terms and conditions relating to our Coaches.
COACHING FEES
2.1 Coaching fees are due in advance and are calculated on a fixed-term basis.
2.2 You will be sent invoiced in advance for the entire programme. You will need to pay for the prepaid programmes before the programme commences.
2.3 For any non-prepaid programmes, We will send You an invoice for fees due for the previous month’s coaching. Such invoices shall be sent by the 10th day of each month (or the next available working day) and will be due on the 24th day of the month (two weeks later).
5.4 All Fees must be paid on time. Failure to pay fees on time may result in disruption to Services and cancellation of sessions.
5.5 All Fees must be paid to Us. You must never pay the Coach directly.
5.6 For Access to Work (ATW) clients where the support is being paid for by ATW, the onus is upon the client to fill out the necessary forms. These need to be sent off to the ATW in the appropriate time frame in order for EFCUK LTD to be reimbursed. In the event of the claim not being properly sent and/or if ATW does not pay for the service, the liability is on the client to pay the fees.
5.7 If you purchase a prepaid programme or sessions in advance, you are able to cancel your booking after 1 session. You will be reimbursed the remaining balance on your account once the session completed has been deducted.
5.8 If you have completed more than one session, and decide you no longer wish to continue, you will not be eligible for a refund. You may be able to transfer your remaining credit to another programme in certain circumstances but this will need to be discussed and agreed by the customer services manager.
5.9 If you purchase a prepaid programme or pay for your sessions in advance, you have up to 12 weeks to complete your programme or to start your prepaid sessions. If you do not complete the programme in this time or commence using your prepaid sessions you may lose your remaining balance and therefore be required to pay again to complete your programme and/or for additional sessions.
PUNCTUALITY AND CANCELLATION POLICY
3.1 Whilst we use our best endeavours to ensure punctuality there will be occasions where delays may occur and either party may be late for a coaching session. We have set out what will happen in those circumstances in 3.2 below. We expect flexibility on both sides.
3.2 If You arrive late the Coach will use his/her reasonable endeavours to make up the time at the end of the session taking into consideration his/her other coaching commitments. If a Coach arrives late then the Coach will use his/her reasonable endeavours to make up the time at the end of the session taking into consideration his/her other coaching commitments: if time cannot be made up it will be carried forward to the next session.
3.3 Should You wish to cancel a booking, a minimum of 24 hours’ notice of cancellation must be given in advance, failing which You will be charged for the coaching session in full.
3.4 Should We or a Coach need to cancel a session We will advise You 24 hours in advance and rearrange the session .
OUR COACHES AND RESTRICTIONS
4.1 We recognise that for your day-to-day coaching needs you will refer directly to the Coach. However, if there are significant changes in the delivery, intensity and strategy, these must be agreed with one of our customer services manager.
4.3 You agree that You will not make any direct or private arrangements with the Coaches outside of this Agreement for a period of two years after terminating this Agreement.
4.4 You acknowledge and agree that a breach of these conditions will result in a serious and substantial business loss to Us and You undertake to pay to Us all such losses and damages, which may arise from a breach of those conditions.
4.5 You agree that the above conditions will continue both during the Agreement and after termination or expiry of this Agreement.
4.6 If You wish to refer a friend or contact any of our Coaches, You may do so through Us.
LIABILITY
5.1 We do not exclude our liability to You for death or personal injury caused by our negligence.
5.2 We shall not be liable to You for any negligence, act or omissions or otherwise on behalf of the Coach. 5.3 All our Coaches undergo a rigorous vetting procedure, including DBS and reference checks. We have no liability to You for any loss You may allege, including but not limited to that which has arisen
COMPLAINTS
6.1 If You have a complaint about any of our Services, You should follow our complaint’s procedure, a copy of which can be found on our website – please ask head office for more information.
TERMINATION
7.1 Either party may terminate this contract upon two weeks written notice.
7.2 If You wish to terminate the contract, please let Us know by sending Us an email at info@infutures.co.uk.
7.3 We may terminate this contract any time by writing to You if:
a. You do not make any payment to Us when it is due and You still do not make payment within 14 days of Us reminding You that payment is due.
b. You do not, within a reasonable time of Us asking for it, provide Us with information that is necessary for Us to provide You with the Services (such as your contact details).
COMPLAINTS PROCEDURE
8.1 If You wish to make a formal complaint regarding our Services or Coach, please let Us know by sending Us an email at info@infutures.co.uk. Please include a telephone number and email address for a response.
8.2 If you are not happy with the response, or you do not receive a response within 2 working days, please resend the original complaint to info@infutures.co.uk and add in the subject line “URGENT COMPLAINT FAO Founder Michelle Tempest-Mitchell”. Please include a telephone number and email address for a response.
